Jackpotraider Responsible Gambling

Gambling is entertainment. Jackpotraider operates on that basis, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Jackpotraider is licensed by the Curaçao Gaming Authority (CGA) under Certificate of Operation OGL/2024/969/1019, held by Three Cats B.V. The United Kingdom is a restricted territory and Jackpotraider does not accept players based there.

Our commitment

Jackpotraider operates under the Curaçao Gaming Authority, which sets the compliance framework we follow. Every page on the site carries a footer notice that gambling can be addictive, that play should be responsible, and that the site is open to players aged 18 and over only. Because the United Kingdom is a restricted jurisdiction, GAMSTOP integration does not apply here.

Tools available

Several controls are available directly on your account. You can set a loss limit at any time through the Responsible Gaming section of your account dashboard. Self-exclusion is also available: request it through support and your account is closed immediately, with reasonable steps taken to prevent a new account being opened.

Additional tools include:

• Loss limits, configurable on your account
• Self-exclusion, which closes and blocks the account on request with no delay
• Account closure by email to [email protected] , with your remaining balance returned
• A cooling-off mechanism: no prize is awarded if you are in a cooling-off period at the time of winning
• Withdrawal limits visible in the Cashier, so you can see your current ceiling at any point

If you want to set a limit or request exclusion, live chat is available around the clock and email support is at [email protected] .

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended role. These are factual markers, not a diagnosis.

• Chasing losses by placing further bets to recover money already lost
• Spending more time or money gambling than you planned
• Gambling affecting time with family, friends, or work
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or restless when you are not playing
• Concealing how much time or money you spend gambling

If any of these apply, the organisations listed below offer free, confidential support.

Where to get help

Several independent organisations provide free support and advice.

• GamCare: www.gamcare.org.uk , helpline 0808 8020 133
• BeGambleAware: www.begambleaware.org , helpline 0808 8020 133
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop (self-exclusion across multiple operators): www.gamstop.co.uk

All of these services are free to use and independent of Jackpotraider.

Contact us

To request self-exclusion, set a limit, or ask any question about your account, contact our support team by live chat (available 24/7 via the launcher on every page) or by email at [email protected] . Self-exclusion requests are acted on immediately: your account is closed and blocked as soon as the request is confirmed. For account closure, email [email protected] and your remaining balance will be returned to you.